The Belgian authorities launched this ad hoc query to understand how other Member States provide information to third-country nationals in the context of return, in order to fulfil their obligation under the Return Directive, and to assess whether making this information available via a website or IT application would be considered sufficient to meet these requirements.

The Fedasil Info Point in Brussels has been supporting asylum seekers and other migrants for two years, providing accessible and centralised information in one location. Since reopening on 27 September 2023 at the former Bordet Hospital site, it has welcomed over 22.000 visitors, mostly single men with ongoing asylum procedures. Visitors most frequently ask about accommodation, medical care, legal support, and other practical matters. Partners such as Caritas International and the European Union Agency for Asylum (EUAA) assist in providing guidance and support.

After nearly two years of closure, Fedasil’s Info Point reopened on 27 September 2023, at its new location in rue Héger-Bordet, 3. The Info Point offers information and counseling for applicants for international protection living outside the reception network, but also migrants in transit and persons without a residence permit.

On 22 May 2024, a joint conference hosted by Fedasil and the EUAA highlighted innovative collaboration models designed to strengthen migration systems. The event brought together diverse participants from various EU Member States, including government bodies, international organisations, civil society groups, and private entities. It focused on strategies to improve the reception, information provision, and pre-integration of international protection applicants.

The Expert Conference, that is jointly hosted by Belgium’s Federal Agency for the Reception of Asylum Seekers (Fedasil), and the European Union Agency for Asylum (EUAA), in cooperation with the Migration Policy Institute Europe (MPI Europe), aims to explore multi-stakeholder strategies in three specific areas: reception, information provision, and pre-integration.