One year ago, the Fedasil Info Point was given a new name and logo, as well as a broader mission. It provides information on legal issues, asylum procedures, work, education and training, administrative procedures, return assistance, medical and psychological assistance, and material aid to applicants for international protection living outside the reception network, migrants in transit, and persons without a residence permit. 

This requires cooperation with key partners: Caritas International provides information on topics such as family reunification, the Red Cross runs the "Refugee Medical Point", offering essential medical and psychological care, and the European Union Agency for Asylum (EUAA) supports the project by providing interpreters. 

Over the past year, nearly 11.500 migrants visited the Info Point seeking information or advice. The great majority of visitors were isolated men, with 36% being Palestinians. Most of the visitors (more than 8.000) were asylum seekers with a question regarding accommodation.

Similar information points will be created in other cities of Belgium in the future, based on Brussels's model.

If you want to go to the Fedasil Info Point, it is open on Monday, Tuesday, Thursday, and Friday from 9 am to 12 pm at 3 rue Héger-Bordet, 1000 Brussels. You can also reach them by phone at the toll-free number 0800.32.746 between 1 pm and 4 pm or send an email to infopoint@fedasil.be. You can also find information online in the information hub for asylum seekers in Belgium.

For further details please read the press release from Fedasil.